General terms and conditions
WARNING: THE E-SHOP IS DEDICATED EXCLUSIVELY FOR PERSONS WHO DO NOT ACT AS A CONSUMER WHEN CONCLUDING AND PERFORMING THE CONTRACT. IN VIEW OF THE ABOVE, ALL RELATIONS BETWEEN THE COMPANY AND CUSTOMERS ARE CONSIDERED AS COMMERCIAL RELATIONS.
01. Validity of the GTC
1.1 General terms and conditions
These general terms and conditions of the Company (hereinafter referred to as "GTC") apply to all deliveries of the Goods by the Company exclusively for scientific research and development purposes, as well as to any other related contractual relations between the Company and Customers (e.g. establishment of a Customer Account). The Customer is also entitled to order and take over the Goods in person, at the registered office of the Company, while the provisions of these GTC apply accordingly to this method of purchasing the Goods.
1.2 GTC and Orders
These GTC form an integral part of Customers' Orders made in the E-shop and apply in full, unless otherwise agreed in writing between the Company and the Customer in the individual Order. In the event of a discrepancy or conflicts between the regulation of mutual rights and obligations of the Company and the Customer contained in these GTC and in a separate Order, deviating arrangements contained in the Order shall prevail over the wording of the GTC, and only to the extent of the deviating arrangement. Any general terms and conditions of the Customer shall not apply to the mutual relations of the Customer and the Company, even if the Company provides the Customer with unconditional performance on the basis of the Order.
Amendments to the GTC & Timelines
These GTC are published in the E-shop, enabling their archiving and reproduction by the Customer. Changes or amendments are valid and effective only if confirmed by the Company in writing. The Company is entitled to unilaterally terminate, change, or supplement these GTC and notify the Customer. The publication of the GTC in the Customer Account or in another part of the E-shop with a notification update day is considered notification.
5 Calendar Days
If you do not agree with the modified GTC, you must express so in writing (delivered to email: [email protected]) no later than 5 calendar days from the date of notification.
14 Calendar Days
In case the Company insists on the GTC modifications, the Customer has the right to unilaterally terminate the Agreement with immediate effect within 14 calendar days from the delivery of the Company's insistence response.
1.4 No performance to third parties
Warranties and other obligations of the Company arising from the Agreement arise only towards the Customer and for their sole benefit. Except where provided for in generally binding legal regulations, no other person or entity will be considered a third party to whom the Company is provided with any performance, claim or other right under the Agreement, nor are they otherwise entitled to receive or enforce any performance, claims or rights against the Company in connection with the Agreement.
02. Definitions
2.1 The following terms have the meanings defined below. Use the filter search box below to quickly find terms and definitions.
means the agreement concluded between the Contracting Parties, which was formed in accordance with Art. 4 of these GTC and includes all contractual arrangements concluded between the Contracting Parties, including the Order and these GTC.
means the Polish Commercial Companies Code (Kodeks spółek handlowych) of 15 September 2000, as amended.
means My Human ID sp. z o.o., with its registered office at ul. Złota 59, 00-120 Warszawa, Poland, Company ID (KRS): 0001098472, NIP: 5252981347, REGON: 389147268, registered in the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register.
means non-public information which is made available and which, at the time of disclosure, is identified as confidential or should reasonably be considered confidential or proprietary having regard to its nature and/or the circumstances surrounding its disclosure, in particular information on discounts specifically granted, the manner in which claims arising from liability for damages or defects are handled; or other specifically proposed terms and arrangements between the Company and the Customer.
means any text, file, graphics, media, data, information and any other content of the E-shop, including the Customer Account.
means the Company and the Customer, jointly or individually, as the case may be.
means a unique user account assigned to a person after their Registration in the E-shop. Setting up a Customer Account is necessary for ordering Goods from the E-shop.
means a registered Customer in the E-shop who is interested in delivering the Goods; the Customer is always only and exclusively a legal entity or a natural person older than 18 years who, when concluding and performing the Agreement, acts within the scope of its business, employment or profession; until the moment of Registration, a Customer is considered to be a person who has visited the E-shop and is interested in Registration.
means the online store operated by the Company on the website with the URL: https://myhumanid.app/ and all its subpages.
means goods offered by the Company in the E-shop for PURPOSES OF SCIENTIFIC RESEARCH AND DEVELOPMENT.
means the online form displayed to the Customer in the E-shop according to clause 4.2 GTC, by filling in and sending which the Customer orders the Goods.
means the purchase price for the Goods which the Customer is obliged to pay to the Company and the amount or method of determining of which are specified in the Order.
means the online registration form available in the E-shop under "LOGIN" and "Create Account".
means the creation of a Customer Account in the E-shop in the "LOGIN" and "Create Account" sections.
means value added tax.
03. Registration & Accounts
3.1 Account Registration
If the Customer is interested in purchasing the Goods through the E-shop, the Customer is obliged to register in the E-shop and create a Customer Account in the "LOGIN" and "Create Account" sections. For the purposes of the Registration, the Customer is obliged to provide the Company with all data necessary to create a Customer Account as specified in the Registration Form. The Customer shall provide all information in correct, true, current and complete form and, in case of change, shall notify the Company immediately, no later than 24 hours after the change occurred. The Company reserves the right to verify the correctness, truthfulness and completeness of the information provided by the Customer during Registration and to decide on the establishment or non-establishment of a Customer Account. Any breach of this GTC entitles the Company either to refuse, terminate or suspend the delivery of the Goods, as well as the Customer's access to the E-shop or the Customer Account, without any liability.
3.2 Password & Protection
When registering and creating a Customer Account, the Customer determines a unique password that entitles the Customer to access the Customer Account. The Customer has the right to change the generated password in the profile. If the password is forgotten, the Customer is entitled to request a new password. The Customer is responsible for maintaining the confidentiality of their Customer Account (in particular password security) and for all activities carried out under it. In the event of a breach of account integrity, the Customer is obliged to inform the Company immediately, no later than 24 hours. The Company is not responsible for unauthorized interference caused by loss of credentials.
3.3 Account Login Rules
A duly registered Customer is entitled to log in to their Customer Account at any time. The Customer is obliged to use the Customer Account when sending Orders, as well as for the purpose of changing profile data. Use of the Customer Account is governed by the rules set out in these GTC; any other use shall result in a material breach of these GTC. It is not permitted to share or resell access to the Customer Account to any third party.
3.4 Account Termination
The Company is entitled to terminate the Customer Account in the event of (a) providing incorrect, false or incomplete data, (b) no login activity for more than 5 years, (c) a Customer request for termination, or (d) other GTC breaches. The Customer is entitled to request the Company to terminate the Customer Account at any time by email at [email protected]. If active orders exist, the account is terminated only after proper performance of the Agreement.
3.5 Effects of Termination
Upon termination of the Customer Account, the Company shall delete all Content related to the Customer and the Customer Account, and the Company is not obliged to back up this Content. This is without prejudice to the Company's right and obligation to store selected information and data in accordance with generally binding legal regulations (e.g. for tax and accounting purposes).
3.6 System Availability Disclaimer
Access to the E-shop and use of the Customer Account are provided and given to third parties "as available" and therefore the Company does NOT guarantee that the E-shop and the Customer Account will be (a) continuously available or uninterrupted; (b) free from defects, mistakes, incidents, or harmful components; (c) meet requirements or expectations; (d) work with any hardware or software. With the exception of cases expressly stated in these GTC, the Company excludes all other guarantees.
04. Scientific Research & Order
4.1 Goods Offer
The Company publishes information in the E-shop about the offered Goods, their price and costs associated with their sale and delivery. The publication of the offer in the E-shop cannot be considered as a proposal of the Company to conclude the Agreement, as the data provided by the Company in the offer are only indicative and become binding only in case of explicit Order Confirmation by the Company.
Exclusively for Scientific Research & Development
The Company sells the Goods only and exclusively for SCIENTIFIC RESEARCH AND DEVELOPMENT purposes. The Company expressly warns the Customer that chemical substances (peptides):
- ✕Cannot be used as a drug, active substance or medicinal product (4.2.1).
- ✕Are not intended and must not be used for human consumption (4.2.2).
- ✕Are not cosmetic products or contacts on human skin/teeth (4.2.3).
- ✕Must not be used in sport, or kept/given to athletes (4.2.4).
- ✕Shall not be used on humans or animals in any similar way (4.2.5).
- ✕Do not have anabolic or other hormonal effects under Act 397/2015 (4.2.6).
(4.2.7) Descriptions of chemical results serve only and exclusively for studies, research, or laboratory analysis needs.
4.3 Customer Declarations & Eligibility
When sending an Order, the Customer must click "I agree with the Buyer's declaration", thereby confirming:
- ✓(4.3.1) Is older than 18, possessing professional knowledge/equipment for handling compounds.
- ✓(4.3.2) Acts strictly as a business entity, not a consumer. Impersonation of an entrepreneur forfeits consumer rights.
- ✓(4.3.3) Commits to the restriction that Goods will not be ingested, applied cosmetically, used in sports, or given to athletes.
- ✓(4.3.4) Recognizes risks and understands the local legislation governing the import of research chemicals.
- ✓(4.3.5) Is familiar with criminal liabilities regarding the unauthorized handling of materials under Act 397/2015.
- ✓(4.3.6 & 4.3.7) Will only allow qualified, trained personnel to handle and analyze the Goods.
4.4 Company Reservations
The Company assumes the Customer has professional familiarity with the chemical properties and storage conditions. No advice or consultation is provided. Handling of the Goods is at the Customer's sole risk. The Company excludes liability for damages resulting from improper use, neglect, or misuse. The Company is entitled to refuse to sell to any person if it suspects misuse or breach of GTC conditions.
4.5 The Ordering Process
The Customer selects required Goods and adds them to the cart via the "ADD TO CART" button. During checkout inside the cart, the Customer logs in to their Customer Account, specifies shipping details, selects payment methods, and binds the purchase order by clicking "Binding order".
4.6 Order Confirmation
The Company sends a receipt email when the Order is created, then verifies stock availability. Conclusion of the Agreement occurs only when the Company explicitly issues the Order Confirmation.
4.7 & 4.8 Basic Obligations
The Customer is strictly obliged to: provide correct and true billing data, accept shipments in a timely manner, make full payment on the agreed maturity dates, and operate the Goods exclusively for in-vitro research and development under GTC provisions.
05. Price & Payments
5.1 & 5.2 Final Prices & Exclusions
All listed prices in the E-shop are final, with VAT added based on the country of delivery. Price includes packaging. Price does not include shipping or payment processing costs, which are explicitly stated to the Customer during checkout prior to placing the binding order.
5.3 & 5.4 Discounts & Maturities
Discounts require prior express written agreement. At the moment of ordering, the Customer is obliged to pay the Price. Invoice tax documents are sent electronically to the specified email without undue delay.
5.5 & 5.6 Delayed Penalties & Offsetting
Delay in payment entitles the Company to charge a contractual penalty of 0.05% per day of the amount due. Received payments are set off preferentially towards penalties and interest, and only subsequently against the principal claim.
5.7 & 5.8 Set-off Exclusions & Withholding
The Customer is not entitled to unilaterally set off claims or withhold payment due to claims for defects or damages. Arrears in payment authorize the Company to interrupt or suspend any further deliveries of Goods.
5.9 Inability to Deliver & Fees
If delivery is impossible due to:
- (a) Restricted country imports based on local chemical legislations.
- (b) Failure of customs clearances, including seizure by regulatory authorities.
- (c) Customer-side failure (e.g., incorrect address, failure to claim package, rejecting receipt).
The Customer is fully liable for all shipping, handling, and return delivery costs. The Company will issue a refund minus all return shipping costs within 3 working days of receiving the intact parcel back. Damaged or unsealed research goods are completely non-refundable.
06. Place & Time of Delivery
6.1 & 6.2 Delivery Points & Verification
The place of delivery is specified in the Order. The Company decides delivery routes and carriers. The Customer must inspect package contents and seals upon receipt; later claims on obvious packaging damage are excluded. In case of obvious transit damage, the Customer must write a damage record directly with the carrier.
6.3 Delivery Timeframes
Stated delivery times are provisional and non-binding. The Company endeavors to deliver within a reasonable period, usually within 10 working days after confirmation and full payment. The period does not run during Customer-side delays. Partial shipments are allowed and must be accepted.
6.4 & 6.5 Force Majeure & Storage
The Company is not in delay if caused by force majeure or supplier stock-outs. Timely performance cannot be reasonably requested in cases of customs procedures. Undelivered goods owing to Customer absence will be stored at the Customer's expense. Failure to take over goods after reminders entitles the Company to dispose of the goods at the Customer's expense.
6.6 Termination of Delivery
If the Company has reason to believe that the Customer is unable to fulfill its obligations under the Agreement, the Company is entitled to immediately terminate or suspend the delivery of the Goods.
07. Title & Risk of Damage
7.1 Reservation of Ownership Title
The delivered Goods remain the exclusive property of the Company until two conditions are cumulatively satisfied: (a) full payment of the agreed Price is successfully cleared, and (b) the Goods are properly accepted and signed for by the Customer.
7.2 Risk of Damage Transfer
The risk of damage or accidental destruction of the Goods passes to the Customer upon delivery. Delivery is constituted by physical hand-over, enabling disposal of the Goods, or handing over the cargo to the first transporter. If the Customer fails to accept the shipment, the risk of damage passes immediately during the delay.
08. Compensation & Liability
8.1 Liability Cap for the Company
The maximum liability of the Company for any proven damage caused by a culpable breach of its contractual obligations is strictly capped at the exact total Price already paid by the Customer for the specific shipment in question.
8.2 Customer Damage Indemnity
The Customer is fully liable to indemnify the Company for any damages to the property of the Company resulting from a breach of Customer obligations, including circumstances excluding liability. The Customer must settle claims immediately upon written request.
09. Claims for Defects
9.1 Defect Responsibility Exclusions
The Company is responsible for defects existing at the time of delivery. No liability is assumed for defects known to the Customer at receipt. The Company is not liable for defects caused by mechanical damage, improper storage temperature, neglecting required laboratory care, natural elements, or using compounds for non-research purposes.
9.2 Reporting Deadlines
Obvious defects and quantity discrepancies must be reported in writing within **2 working days** of receipt. Hidden defects must be reported within **1 month** of delivery. Failure to do so proper and timely constitutes full acceptance and all claims expire.
9.3 & 9.4 Complaint Channels & Opened Returns Exclusion
Claims must be filed in writing by email to [email protected]. Customers may utilize the official complaint protocol at: Download Complaint Form.
9.5, 9.6 & 9.7 Remedies & Inspections
Cured defects are remedied at the Company's discretion: replacing Goods, delivering missing quantities, or granting discounts. Objections to remedies must be made within 3 working days. Groundless claims subject the Customer to full reimbursement of diagnostic and research laboratory costs. If the Customer fails to allow full chemical inspections of disputed lots, claims expire.
10. Limitations of Liability
10.1 THE COMPANY SHALL NOT BE LIABLE FOR ACTUAL DAMAGE, LOST PROFITS, INJURY, LOSS OR DAMAGE, INACCURACY OF ANY INFORMATION AND DATA, COSTS INCURRED IN REPLACEMENT GOODS, OR ANY DIRECT, INDIRECT, EXPRESS OR UNEXPRESS DAMAGES OR ANY OTHER LIABILITY CLAIMS (INCLUDING NEGLIGENCE OR STRICT LIABILITY), EVEN IF THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED OR WAS POSSIBLY PREDICTABLE.
10.2 The limitations and exclusions are independent of other agreements and apply to the fullest extent permitted by law. Mandatory legal compensation rules are exercised in accordance with such acts.
10.3 Time Limit: Any claims of the Customer against the Company must be asserted within **1 year** from the date of occurrence, otherwise the claim legally expires. Shorter GTC-defined limits remain unaffected.
11. Confidentiality
11.1 The Customer is obliged to maintain strict confidentiality of the Company's Confidential Information and not to disclose, share, or use it without prior written consent.
11.2 Disclosure is permitted only when required by a judicial or public authority, or when sharing with professional legal or financial advisors under equal confidentiality covenants. The burden of proof rests on the Customer.
11.3 The confidentiality obligation persists for **5 years** from the receipt of information, or longer if mandated by specific trade secrets or GDPR compliance.
12. Privacy Policy
The Company processes the personal data of data subjects strictly in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Polish Act of 10 May 2018 on the Protection of Personal Data. Detailed insights regarding processing safeguards are published at the URL: https://myhumanid.app/sk/content/6-private-policy.
13. Existence & Termination
13.1 & 13.2 Existence & Termination Rules
The Agreement is valid and effective upon order confirmation. Agreements terminate by mutual consent, withdrawal for cause as defined herein, or other generally binding legal conditions.
13.3 & 13.4 Right to Withdraw
The Company may withdraw if the Price is in arrears, in cases of material Customer breach, or if statements provided by the Customer are found to be false. The Customer may withdraw only if the Company is in delay of delivery for more than 30 days and fails to deliver within an additional 7-day cure period.
13.5 & 13.6 Return Procedures after Termination
Upon termination, delivered Goods must be returned within 14 days, completely intact. Cash on delivery returns are rejected. The Customer is responsible for depreciation. Refunding is processed within 30 days of the physical return of intact Goods, subject to offset deductions. Continuing clauses remain valid indefinitely.
14. Miscellaneous & Contact
14.1 & 14.2 Assignments & Force Majeure
The Company is entitled to assign claims to affiliated third parties. The Customer cannot assign rights without written consent. The Company is not responsible for failures caused by Force Majeure, including natural disasters, pandemics, quarantine measures, power outages, and customs embargoes.
14.3 & 14.4 Deliveries & Electronic Signatures
Documents are delivered in person, by post, or by email. Electronic service is deemed delivered on the second day after sending. Address updates must be communicated within 24 hours. Electronic signatures are authorized using DocuSign, Adobe Sign, etc.
14.5 & 14.6 Feedback & Recommendations
The Company may use suggestions and feedback without liability. The Company may list the Customer in marketing and reference materials. Communications about discounts or updates do not constitute advertising spam.
14.7, 14.8 & 14.9 Limitation Extension & Polish Jurisdiction
Pursuant to the Polish Civil Code, the Customer extends the limitation period for Company claims to 10 years. Contractual relations are strictly governed by the laws of the Republic of Poland, excluding conflict laws. Courts of the Republic of Poland possess exclusive jurisdictions.
14.10, 14.11 & 14.12 Severability & Intellectual Content
Invalid terms do not affect remaining sections. Waiver of breaches requires explicit written forms. All E-shop text, media, audio, and content represent protected intellectual property of the Company. Unapproved mining or redistribution is strictly prohibited.
14.13 Polish Supervisory Authorities
In accordance with Polish legislation on chemical substances, the oversight authorities are:
- Polish Trade Inspection (Inspekcja Handlowa)
- Chief Sanitary Inspectorate (GIS)
- Chief Inspectorate of Environmental Protection (GIOŚ)
- National Labour Inspectorate (PIP)
- Customs and Tax Offices (Urzędy Celno-Skarbowe)